Safeguarding Statement

Infinity Trust Care Ltd

At Infinity Trust Care Ltd, safeguarding is central to everything we do. We are committed to protecting adults who use our services from abuse, neglect, harm, and improper treatment, and to promoting their safety, dignity, wellbeing, and human rights at all times.

Our Commitment to Safeguarding

Safety and Wellbeing

We operate a zero-tolerance approach to abuse, neglect, exploitation, and poor practice. All individuals are supported to live safely, free from harm, while maintaining their independence, choice, and control wherever possible.

Clear Governance and Accountability

Safeguarding at Infinity Trust Care Ltd is led and overseen by clearly identified leaders:

  • Registered Manager & Safeguarding Lead:

    Mrs Nafeesa Rehman

    07454 272134

    Nafeesarehman@infinitytrustcare.com

  • Nominated Individual:

    Hakim Cheema

Policies, Training and Safe Practice

  • We maintain robust safeguarding policies and procedures, reviewed regularly and aligned with national and local guidance, including the City of London safeguarding procedures.

  • All staff receive mandatory safeguarding training appropriate to their role, including recognising signs of abuse, responding to concerns, and reporting incidents.

  • Safer recruitment practices are in place, including DBS checks, references, and suitability assessments.

  • We promote a culture of openness and accountability, supported by clear whistleblowing procedures.

Reporting and Responding to Concerns

All safeguarding concerns are taken seriously and acted upon promptly.

  • Concerns are reported internally to the Safeguarding Lead.

  • Where required, concerns are escalated to the City of London Adult Safeguarding Team and other relevant authorities.

  • The Care Quality Commission (CQC) is notified of safeguarding incidents in line with regulatory requirements.

We work closely with local authorities, health professionals, families, advocates, and other agencies to ensure a coordinated and proportionate response.

Empowerment and Making Safeguarding Personal

We are committed to the principles of Making Safeguarding Personal. This means:

  • Listening to individuals

  • Respecting their wishes and views

  • Supporting informed decision-making

  • Acting in line with the Mental Capacity Act 2005 and best-interest principles

Safeguarding is person-led and outcome-focused, balancing safety with wellbeing and personal autonomy.

Confidentiality and Information Sharing

We handle safeguarding information sensitively and in accordance with UK GDPR and data protection legislation. Information is shared appropriately on a need-to-know basis to protect individuals from harm.

Raising a Concern or Giving Feedback

If you have a safeguarding concern, or wish to raise a concern about the safety or wellbeing of someone using our services, please contact:

info@infinitytrustcare.com

020 3957 5000

If you feel unable to raise concerns with us directly, you can also contact the Care Quality Commission (CQC).

Safeguarding is everyone’s responsibility. By working together, we ensure a safe, respectful, and supportive environment for all.